Refund & Return Policy

Last updated: 2 October 2026

We want every EnjoySpoon pack to reach you fresh and in perfect condition. Because our products are food items, we follow the policy below for returns, cancellations and refunds.

Damaged, Wrong or Missing Items

If your order arrives damaged (torn or leaking pack, crushed box), or you receive a wrong or missing item, we will accept a return.

• Contact us on WhatsApp at +91 99047 39024 within 48 hours of delivery.
• Share your order details along with clear photos or an unboxing video of the damaged pack and outer box.
• Please keep the product and packaging as received until the return is completed.

Once we verify the issue, we will arrange the return and, as you prefer, send a free replacement or give a full refund for the affected item.

Items Not Eligible for Return

For food safety and hygiene reasons, we cannot accept returns for:

• Packs that have been opened or partly used (except for damaged or wrong items reported as above)
• Change of mind or taste preference
• Issues reported more than 48 hours after delivery

Order Cancellation

• You can cancel your order for a full refund before it is dispatched. Message us on WhatsApp with your order details.
• Once the order has been dispatched, it cannot be cancelled.

Refunds

• Approved refunds are made to your original payment method (UPI, card, net banking or wallet) through Razorpay.
• We start the refund within 2 business days of approval. It usually reaches your account within 5–7 business days, depending on your bank.
• Shipping is free, so there is no shipping charge to deduct.

Contact Us

EnjoySpoon
Surat, Gujarat, India – 395013
WhatsApp / Phone: +91 99047 39024
Email: enjoyspoon2026@gmail.com
FSSAI Lic. No. 20726022002935