Shipping policy

Shipping Policy

Thank you for shopping with EnjoySpoon. We are committed to delivering fresh, high-quality products safely and efficiently across India. Please review our shipping policy to understand how your order is processed and delivered.

Order Processing

All EnjoySpoon products are carefully packed to preserve freshness, quality, and safety.

  • Orders are typically processed within 1–3 business days after successful order confirmation.

  • Once processed, orders are generally dispatched within 1–2 business days.

  • Processing times may be longer during festivals, public holidays, promotional events, or periods of high order volume.

Shipping & Delivery

We currently deliver across India through trusted courier and logistics partners.

  • Estimated delivery time is 5–9 business days after dispatch.

  • Delivery timelines may vary depending on the destination, courier service availability, and local conditions.

  • Deliveries are generally made between Monday and Saturday, 9:00 AM to 7:00 PM.

  • Deliveries are not usually made on Sundays or public holidays.

While we strive to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any promotional free-shipping offers will be subject to the terms specified during the offer period.

Address & Contact Information

To ensure timely and successful delivery, customers must provide:

  • Complete delivery address

  • Correct PIN code

  • Active mobile number

  • Valid email address

EnjoySpoon shall not be responsible for delivery failures, delays, or additional shipping costs resulting from:

  • Incorrect or incomplete shipping information

  • Incorrect contact details

  • Customer unavailability at the delivery address

Order Tracking

Once your order has been dispatched, tracking details will be shared via:

  • SMS

  • WhatsApp

  • Email

Customers can use the provided tracking information to monitor shipment status and estimated delivery progress.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Adverse weather conditions

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • Government restrictions

  • Courier operational issues

  • Remote-area service limitations

EnjoySpoon is not liable for delays caused by circumstances beyond our reasonable control.

Failed Delivery Attempts

If delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect address details

  • Refusal to accept delivery

the courier partner may attempt redelivery or return the shipment to us.

Additional shipping charges may apply for re-dispatching returned shipments.

Damaged Shipments

If your package appears visibly damaged at the time of delivery:

  • Record a complete unboxing video before opening the package.

  • Take clear photographs of the package and product.

  • Contact us within 48 hours of delivery.

Claims submitted without sufficient supporting evidence may not qualify for replacement or refund.

Contact Us

For any shipping-related questions or concerns, please contact us:

Website: www.enjoyspoon.com
Email: enjoyspoon2026@gmail.com

EnjoySpoon
Bringing Joy to Every Spoonful