Privacy policy

Privacy Policy

Welcome to EnjoySpoon ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from www.enjoyspoon.com.

1. Information We Collect

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment-related information

  • Order history

  • Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral sources

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Verify payments

  • Arrange shipping and delivery

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional communications (with your consent where required)

3. Legal Basis for Processing

By using our website and providing your information, you consent to the collection and use of your personal data for the purposes described in this Privacy Policy.

Where required under applicable law, we will seek separate consent before using your information for marketing purposes.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties, including:

  • Payment gateway providers

  • Shipping and logistics companies

  • Technology and hosting providers

  • Analytics service providers

  • Government authorities when required by law

These third parties are authorized to use your information only as necessary to provide services on our behalf.

5. Payment Information

Payments are processed through secure third-party payment gateways.

We do not store your complete credit card, debit card, UPI PIN, banking passwords, or other sensitive payment credentials on our servers.

Payment processors handle such information in accordance with their own privacy and security policies.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your shopping cart

  • Remember user preferences

  • Improve website performance

  • Analyze website traffic

  • Enhance customer experience

Examples may include:

  • _session_id

  • cart

  • _store_visit

You can disable cookies through your browser settings. However, certain features of the website may not function properly.

7. Marketing Communications

With your consent, we may send:

  • Promotional emails

  • Product updates

  • Festival offers

  • Special discounts

  • Company announcements

You may unsubscribe at any time by:

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

Security measures may include:

  • SSL encryption

  • Secure hosting infrastructure

  • Restricted access to customer information

  • Regular security monitoring

Despite our efforts, no method of transmission over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Withdraw consent where processing is based on consent

  • Request information about how your data is used

To exercise any of these rights, contact us at enjoyspoon2026@gmail.com.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of those websites.

12. Children's Privacy

Our website is not intended for individuals under 18 years of age without parental or guardian supervision.

We do not knowingly collect personal information from children.

13. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or transfer of ownership, customer information may be transferred as part of that transaction.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

15. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Website: www.enjoyspoon.com
Email: enjoyspoon2026@gmail.com

EnjoySpoon
Bringing Joy to Every Spoonful