Refund policy
Refund, Return & Cancellation Policy
At EnjoySpoon, we are committed to delivering fresh, high-quality food products. Due to the perishable and edible nature of our products, returns are limited to maintain food safety and hygiene standards.
Returns & Replacements
You may request a replacement within 48 hours of delivery only under the following circumstances:
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Product received is damaged, leaked, broken, or tampered with.
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Incorrect product was delivered.
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Product was expired at the time of delivery.
To request a replacement, please contact us within 48 hours of receiving your order and provide:
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Clear photographs of the product and packaging.
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An unboxing video showing the issue.
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Your order number or proof of purchase.
Email: enjoyspoon2026@gmail.com
Conditions for Replacement
To be eligible for a replacement:
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The product must remain unopened and unused.
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The original packaging must be intact.
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Order confirmation or invoice must be provided.
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The request must be submitted within 48 hours of delivery.
For hygiene and safety reasons, products that have been opened, consumed, or partially used are not eligible for return or replacement.
Replacement Process
Once we receive and review your request:
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Our team will verify the issue.
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If approved, a replacement will be dispatched within 3–5 business days, subject to product availability.
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You will receive confirmation via email or phone.
EnjoySpoon reserves the right to reject replacement requests where:
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Evidence is insufficient or unclear.
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The product appears to have been used or tampered with after delivery.
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The request is submitted beyond the eligible period.
Refund Policy
Refunds are issued only when:
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A replacement cannot be provided.
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The ordered item is permanently unavailable.
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The issue qualifies for a refund after review by our support team.
Approved refunds will be processed to the original payment method within 5–7 business days.
Please note:
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Shipping and handling charges, if applicable, are non-refundable.
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Processing times may vary depending on your bank or payment provider.
Order Cancellation
Orders may be cancelled only before they are dispatched.
To request a cancellation, contact us as soon as possible at:
Email: enjoyspoon2026@gmail.com
If the order has not yet been shipped, a full refund will be processed to the original payment method.
Once an order has been dispatched, it cannot be cancelled.
Non-Returnable Situations
Returns, replacements, or refunds will not be accepted for:
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Change of mind after purchase.
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Personal taste or preference.
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Incorrect shipping information provided by the customer.
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Delivery delays caused by courier partners, weather conditions, public holidays, or unforeseen circumstances.
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Minor packaging or labeling variations that do not affect product quality.
Delivery Concerns
If your package appears damaged upon delivery:
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Record an unboxing video before opening the package.
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Take clear photographs of the package and product.
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Contact us within 48 hours of delivery.
Failure to provide supporting evidence may affect the approval of your request.
Contact Us
For any questions regarding returns, replacements, refunds, or cancellations, please contact:
Website: www.enjoyspoon.com
Email: enjoyspoon2026@gmail.com
EnjoySpoon
Bringing Joy to Every Spoonful